Frequently Asked Questions

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Cleaning Adelaide

Frequently Asked Questions

We provide a wide range of cleaning services, including residential cleaning, commercial cleaning, Aged Care and NDIS cleaning, deep cleaning, end-of-lease cleaning, carpet cleaning, and more. If you have specific requirements, feel free to reach out, and we will customise a cleaning plan for you.

Yes, we bring our own professional-grade cleaning supplies and equipment. However, if you have specific products you’d like us to use, please let us know in advance.

Absolutely! All our cleaners are fully insured, police-checked, and trained to ensure the highest level of professionalism and security.

No, you do not need to be home while we clean. You can provide us with access arrangements, such as a key, security code, or instructions for entry, to ensure a seamless cleaning experience.

Booking is simple! You can call us on 1800 960 418, or send us an email [email protected]. We’ll work with you to find a suitable time and service that meets your needs.

Our pricing varies based on the type of cleaning required, the size of the space, and any additional services requested. Contact us for a personalised quote on 1800 960 418, or send us an email [email protected].

We accept various payment methods, including credit/debit cards, bank transfers, and online payments. Payment details will be provided at the time of booking.

We understand that plans change. If you need to reschedule or cancel, please provide at least 24 hours' notice to avoid cancellation fees.

Yes, we offer same-day and emergency cleaning services based on availability. Contact us as soon as possible to check for openings.

Yes, we use eco-friendly and non-toxic cleaning products whenever possible to ensure the safety of our clients, their families, pets, and the environment.

The duration depends on the size of the space and the level of cleaning required. Typically, a standard residential cleaning session takes 2-4 hours.

Yes! We offer weekly, bi-weekly, and monthly cleaning plans. Regular clients often receive discounts for ongoing services.

To ensure an efficient cleaning session, we recommend tidying up personal items, clearing surfaces, and securing any valuables.

Customer satisfaction is our top priority. If you are not completely happy with our service, please let us know within 24 hours, and we will arrange a re-clean at no additional cost.

Yes! We provide tailored cleaning services for offices, retail stores, warehouses, and other commercial properties.

Yes, we do our best to send the same cleaner for regular clients to maintain consistency. However, this is subject to availability.

Yes, we specialise in Age Care and NDIS cleaning services. Our team is trained to provide compassionate and thorough cleaning for clients with special needs.

Yes, we stand by our work with a satisfaction guarantee. If you’re not happy with our service, let us know, and we’ll make it right.

You can contact us via phone, email, or through our website's contact form - 1800 960 418, or send us an email [email protected]. Our customer service team is happy to assist you with any inquiries.

Yes! Our end-of-lease/move-in/move-out cleaning services ensure the property is spotless for the next occupant. We also offer bond-back guarantees for tenants.